FREQUENTLY ASKED QUESTIONS – UPDATED 26 th NOVEMBER 2007

*****NEW DATE – 10 TH DECEMBER 2007*****

***ALL TICKETS ARE VALID FOR THE RESCHEDULED DATE***

1. I am unable to attend the concert on the rescheduled date can I get a refund?

Ticketmaster will contact all customers by email in the next 5 working days, this email will contain full instructions on how to obtain a refund.

Please apply for a full refund prior to midday November 14 th 2007.

2. What will happen to tickets that are refunded?

After the 15 th November they will be offered to a list of winners selected randomly from original registrations.

3. I have purchased tickets and I am able to attend the concert on the rescheduled date do I need to do anything to confirm my tickets?

No, all ticket purchases will automatically transfer to the new date unless you specifically request a refund as per above.

4. I cannot attend on the rescheduled date can someone else go in my place?

No, all original collection information remains unchanged, see below for full Terms & Conditions.

5. I didn't win but I have obtained a passcode that does not belong to me can I use it?

NO, please see below instructions issued to ballot winners with passcodes on or after 22 nd October 2007.

This passcode is non-transferable. Only the winner of the ballot as named above is eligible to purchase a maximum of 2 tickets using this passcode and a credit card in their name.

Tickets purchased by anyone other than the winner of the ballot as named above will be cancelled.

The tickets purchased using this passcode are non-transferable.

You have until 5pm Thursday 25 th October to complete your purchase. This is United Kingdom GMT time.

Your individual passcode can only be used once and will be invalid after the deadline as mentioned above has passed.

There are NO REFUNDS unless the show is cancelled or rescheduled, if you cannot personally attend the show in accordance with our terms and conditions DO NOT purchase the tickets.

Terms and conditions

•  Your individual passcode can only be used once and will be invalid after the deadline as mentioned above has passed.   Your passcode is strictly for your own personal use only.   It may not be transferred or sold to any other person or body under any circumstances, nor may it be used in any way for commercial gain.  If you breach this term we reserve the right to cancel your passcode with immediate effect.  If your passcode is used to purchase tickets by any person other than you, we reserve the right to immediately cancel those tickets. 

•  The tickets purchased using your passcode are for your own personal use only and may not be transferred or re-sold to any other person or body under any circumstances for any consideration whatsoever or used as part of any promotion or competition.  Where there has been any re-sale or attempted re-sale of any tickets, we reserve the right to cancel those tickets with immediate effect.

•  We reserve the right to cancel any ticket purchase made by any person whom we reasonably believe to be associated with any ticket broker or tout.    

•  NO tickets will be mailed out. All concert goers must pick up their tickets and non-transferable wristbands in advance of the show at the O2 Arena between 10am and 6pm on Sunday 9 th December and between 10am and 6pm on Monday 10th December. To avoid long queues on the day of the show you are strongly urged to pick up your tickets and wristbands on Sunday 9 th December or arrive as early as possible on Monday 10th December, please be aware that ticket collection will be busy at peak times and you should anticipate having to wait to be served.   

•  To collect the tickets each original purchaser and the person accompanying them to the show must be present in order to pick up the tickets and wristbands. NO exceptions

•  Each original purchaser must provide the actual credit card used for the purchase along with valid state-issued PHOTO ID in order to receive the tickets and non-transferable wristbands. All wristbands will be fitted immediately.  The name on your photo ID must match the name against which your passcode is registered AND the name on the credit card used for the ticket purchase, otherwise you may be refused entry to the event.   

•  There will be no exceptions to the above, no name changes or letters of authorisation will be accepted under any circumstances.

•  On the night of the show EVERYONE will be required to present BOTH the WRISTBAND and TICKET for entrance to the show. Wristbands must NOT be removed or tampered with prior to entering the show or your access will be refused. Original ticket holders must bring photo ID to the show as they may be required to present it upon entry to the venue.          

•  The original conditions of sale will be enforced. These passcodes and tickets are non-transferable under any circumstances and any resale or transfer, or attempted resale or transfer, will invalidate your passcode and any ticket purchase made using that passcode.

•  No refunds will be accepted under any circumstances.

•  Customers with disabilities should forward this email and contact phone number to ticketing@theo2.co.uk to book accessible seating (subject to availability).

•  All ticket purchases are subject to the standard terms and conditions of Ticketmaster (UK) Limited, accessible at www.ticketmaster.co.uk/legal.

6. What will happen to the unused passcodes from previous ballots?

They have expired and can no longer be used.

7. What happens to any remaining unsold tickets?

They will be offered out by random selection from the remaining applicants who registered.

Please keep checking this website for updates.

8. Can I still register for the ballot?

Unfortunately the ballot has now closed and no further registrations can be accepted.

9. What if I require disabled access?

If you a successful applicant and require disabled access the email as mentioned above will contain all the information you require to arrange accessible seating.

10. How many tickets can I buy and how much are they?

Ticket purchases will be restricted to no more than 2 per successful registrant and all tickets will be £125 plus booking fee.

11. How will you use the information I provided?

In accordance with our Terms & Conditions and Privacy Policy

12. What is the Ahmet Education Fund?

The Ahmet Education Fund is a charitable fund which is administered by The City Charity Trust (charity number 259420) the purpose of which is to establish university educational bursaries.